Sometime in the last couple of years, Lipton decided to save a penny per flat by using less plastic to make their lids. Which means for the last couple of years, I've not been able to open them without a piece of rubber or pliers. Seriously! Well, the old piece of rubber I had finally rotted to a sticky mess and I had to throw it away but I was still thirsty. Not to be outsmarted by a bottle of freakin' tea, I decided that I was going to open that lid, no matter what, because this can NOT be as hard as it seems. I ended up with 3 blisters on the inside of my hand.
And I never did get that bottle open.
Why are the bottles so hard to open now? I am so upset. My 70 year mother loves Lipton's 12 Bottle Pack of Green Tea and Lemon Tea but now when we buy this, no one can open these darn bottles. The machine that is tightening these bottles is tightening them way, way, way too tight. This is crazy. This must be changed."
I just knew I wasn't the only one. Dang! I Love the Lipton Green Tea but area between my thumb and pointy finger feel all tore by the time I can open. I've even had to pry it ope with a knife. I may need to get a wrench to keep in the kitchen.-- after reading others having same problem,one gal said she uses a plastic shelf line to easily open.Well... I don't have one, so > I inflated an 11" balloon then let the air out. put the balloon over top of the lip, et voilà OPEN."
Uh huh. So they've know about it. Just to be sure, I wrote them a letter myself. Lipton's response was,
"Thank you for contacting us regarding Lipton Diet Green Citrus Iced Tea.
Thank you for responding to our email and providing the requested information. We are forwarding your comments to the appropriate staff and you will be receiving a complimentary coupon via postal mail within 7-10 business days.
Sincerely,
Your friends at Lipton."
Does it make you feel as if they care about customer service? A coupon? I told them I won't be buying their product any longer because I cannot open the bottles and they are sending me a coupon. I'd be insulted that they think I can be bought off and all is forgiven if they wave money at me except I know good and well that it's an automated letter and no one ever read my complaint. And doesn't that make me feel all warm and fuzzy inside? Better yet:
I went to the Lipton website: http://www.liptontea.com/help/virtualagent and typed in my own question in the box provided.You typed: Why are the lids on Lipton green tea bottles so hard to open? Information available: We apologize for the experience you reported. The caps are designed to protect product, be easy to open and close, resistant to breakage as well as convenient to use. We will certainly report your comments to Quality Assurance staff."
Notice, that was 1 year ago.
So I'm drinking this ice tea I made that's so good, I'd like to share it with you. Have you tasted
Adagio Honeybush Vanilla? I used a heavy hand with the ol' stevia in this pitcher, but you know, it's really awesome that way! I love Southern sweet tea and this is a delightful variant. Like liquid candy, this stuff!
Need a recipe for Southern sweet tea? Scroll down to the end of
this link.
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